Google sent me a request to fill out a survey regarding their erroneous suspension of my Adwords accounts. I filled it out - see below. Please comment if this has happened to you...

Google suspends my adwords campaign in error... and admit to it.

So, the other day, I got the below email and the remainder of the thread follows. Apparently, Google not only exercises some absolute power with regard to advertisers, but they also make mistakes. I have heard many stories of people engaging adwords campaigns of thousands of dollars a month being suspended without warning or appeal. Mine (luckily?) was not suspended for cause, but by accident.

___________________________________________________________________________________

Thu 4/21/2011 5:25 AM

Dear AdWords Advertiser,

It has come to our attention that your Google AdWords account does not comply with our Terms of Service and Advertising Policies.  As a result, your account and any related accounts have been suspended, and your ads will no longer run on Google.  Please be aware that you are prohibited from possessing or creating any other AdWords accounts, both now and in the future.  For more information on AdWords suspension policies visit this

link: 

http://adwords.google.com/support/aw/bin/static.py?topic=28449&guide=28446&page=guide.cs&hl=en_US

If you have a prepaid balance remaining in your account, you can request a refund at any time, by following the instructions at http://adwords.google.com/support/aw/bin/answer.py?answer=8440&hl=en_US.

If you believe your account was suspended in error, please contact us through the AdWords Help Center.

Sincerely,

The Google AdWords Team

___________________________________________________________________________________

Date: Thursday, 21 Apr 2011 5:51PM

I received an email that my adwords campaign does not comply with ToS in some way. The email did not provide any other relevant data. I currently also use Google sync and am unsure whether it has also been suspended. My Google sync account seems to have been suspended because my phone is now unable to access it. Kindly explain what has happened. Please send the reply to my email captioned above.

___________________________________________________________________________________

Friday 4/22/2011 12:34 PM

Hello David,

Thanks for contacting the Google AdWords Welcome Team. I am sorry for the inconvenience caused to you regarding your account suspension.

I confirm that your site has been suspended in an error, and your account is currently not in violation with any of our policies. Please note that this is not related to your Google Sync account not being accessible. If you have any issues with your Google sync account, please visit http://www.google.com/mobile/sync/ as we are only able to support any issues related to AdWords.

Got more questions?

Remember you can call us at 1-866-2GOOGLE (246-6453) for the first six weeks that your account is up and running. We’re here to help Monday through Friday 9am - 8pm EST. Alternatively, you can also visit our Online Help Center any time which can provide you with great resources and answers to your questions about AdWords at http://adwords.google.com/support/aw/?hl=en.

Sincerely,

Name ********

The Google AdWords Welcome Team