When I joined the firm late last year, I took an interest in our site. One of the first things that I wanted to do was to add information to the site - nothing big, just text. Supermedia provided me with a login and password. I was able to successfully log in to the site, but was unable to edit ANYTHING. I promptly brought this to the attention of Supermedia. They did not fix the problem but told me to email them the changes and they would apply the same. I did so...
Some of these changes were crucial, like a change of physical office location, from Suite 204 to 304. Some were less crucial, but still important, like information about the addition of a new lawyer to the firm. These changes were not immediately made. Additionally, while checking the site one day, I noticed that the email address information was incorrect and that the "contact us" form on the site NEVER WORKED. I brought this to the attention of Supermedia, and they did fix the problem. However, they never told me what was wrong with the form, or how many clients were unable to reach us due to the errors.
The above is not an exhaustive list of my problems with Supermedia, merely a reader's digest... While having all of these problems, Supermedia continued to bill us, in full. See below for what they alleged was owed, but also see the new balance on the account. What seemed to hit a nerve at Supermedia was my lack of consent with regard to being recorded. Every time the company would call me, they would record the call. Eventually, I sent them a letter quoting the law with regard to recording conversations and asking the Supermedia pay ME money.
